The heart of our support services is the Service Desk. We are available when the Business needs us, working with incidents and requests to support the day-to-day work of our colleagues in the Hedin Group.
When more severe incidents occur, Service Desk coordinates the efforts and keeps the Business informed.
We support the Hedin Group with localized support ensuring that most of our users can get support in their own language. This is made possible with our support teams in Sweden and the Netherlands and through our skilled support partners in other regions in Europe.